Legal

Privacy Policy

This Privacy Policy explains how Ceres ("we", "us", "our") collects, uses, and protects the personal information of visitors and customers of our website (the "Site").

Information We Collect

When you visit the Site, place an order, or request a return or refund, we may collect information such as your full name, email address, phone number, delivery/billing address, and order details (including invoice/proof of purchase). We do not store your full payment card details — payments are processed securely through our payment providers.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and customer support
  • Verify your order and process return, exchange, or refund requests
  • Communicate with you about your orders, returns, refunds, account, or enquiries
  • Prevent fraudulent activity related to purchases
  • Send you marketing communications, only if you have opted in (you can unsubscribe at any time)
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We only share your information with trusted third parties where necessary to complete an order, return, refund, or legal compliance — such as payment processors, shipping and courier partners, and our e-commerce platform provider.

Cookies

Our Site uses cookies to keep track of items in your cart, understand how visitors use our Site, and improve your browsing experience. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.

Data Retention

We retain your personal information only for as long as necessary to fulfil your order, process any return, refund, or cancellation, comply with legal obligations, and resolve disputes.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@ceresderma.com.pk or +92 330 0116556.