Returns & Exchanges

Returns & Cancellations Policy

We are committed to ensuring a smooth and reliable shopping experience. Please review the following policy carefully before placing your order.

1. Order Cancellations

Orders may be cancelled:

* Within 12 hours of placing the order, or
* Before the order has been dispatched.

Once an order has been dispatched, it can no longer be cancelled.

If the cancellation option is unavailable, this may indicate that your order has already been processed or dispatched.

How to Cancel Your Order

To request a cancellation, please contact our Customer Support team at:

Email: order@ceresderma.com.pk
Phone: +92 302 2527660

Please provide your order number when contacting us to help us process your request promptly.

2. Order Changes

Once an order has been placed, the following details cannot be modified:

* Product selection
* Product quantity
* Shipping address
* Payment method

If you need to make any changes, please request cancellation before dispatch and place a new order with the correct details.

3. No Returns or Exchanges

Due to hygiene, safety, and product integrity considerations, we do not accept returns or exchanges for skincare products once they have been delivered.

We therefore recommend carefully reviewing your selected products, quantities, and delivery information before completing your purchase.

4. Damaged, Defective, Incorrect, or Expired Products

If you receive a product that is:

* Incorrect
* Damaged
* Defective
* Expired
* Leaking or broken during transit

please contact us within 48 hours of delivery.

To help us investigate and resolve the issue, please provide:

* Your order number
* Clear photographs of the product
* Clear photographs of the outer packaging
* Any relevant details regarding the issue

Once the claim has been verified, our team will review the case and provide an appropriate resolution in accordance with our policy.

5. Missing Items

If any item is missing from your delivered package, please report the issue within 24 hours of delivery.

Please provide:

* Your order number
* Details of the missing item
* Supporting photographs or other proof, if available

Claims submitted after the specified reporting period may not be accepted.

6. Delivery Issues

If your order is delayed or you experience an issue with the courier, please contact our Customer Support team for assistance.

Delivery timelines may vary depending on the destination, weather conditions, public holidays, unforeseen circumstances, and courier operations. While we work to ensure timely delivery, delays caused by courier services or circumstances beyond our control may occur.

7. Contact Us

CERES
Karachi, Pakistan

Email: order@ceresderma.com.pk
Phone: +92 302 2527660

Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM